Drawing on the highly successful principles of holistic management, international consultant Kiyoshi Suzaki demonstrates how modern shop floor management techniques--focusing maximum energy on the front line--can lead to dramatic improvements in productivity, quality, cost, delivery, safety, and ultimately, competitive position. 100 half-page line drawings.

The author writes, "The mini-company and the glass wall management concepts bring simple and effective tools to make today's organization successful. These concepts help empower people to be accountable for what he, she, or the team does. Viewing the boss as a banker, you as the mini-company president, and the next process as customer, etc., makes the roles and responsibilities clear while promoting self-management."

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