Design for Success : A Human-Centered Approach to Designing Successful Products and Systems
by William B. Rouse
Using a comprehensive methodological framework for human-centered design of complex systems, it covers four phases: naturalist, marketing, engineering, sales and service. A wide variety of tools and techniques are discussed within this framework, with illustrated case histories introduced early and developed throughout the chapters. This thorough and consistent framework for design, in combination with numerous ``how to'' tips, provides the reader with a self-contained, applications-oriented plan with which to pursue design concepts.