Customer-Centered Supply Chain Management : A Link-By-Link Guide
by Fred A. Kuglin

Transforming a company's "supply chain" (from procuring raw materials to shipping final products) into an optimally efficient, customer-satisfying process is one of the most crucial business challenges of our day. Supply chain management expert Fred Kuglin provides a pragmatic, step-by-step guide for creating outcome-driven tasks and processes and measuring the results.

With step-by-step guidance that all business professionals can easily follow, Customer-Centered Supply Chain Management shows you how to plan, design, install, and manage a well-synchronized, customer-led supply chain process with virtually no defects in parts and subsystems. Even better, you'll see how to take this giant step forward without losing an hour of ongoing business! Stressing the current (as-is) state of your organization - because that's where you start from - supply/logistics expert Fred Kuglin gives you the "acid-test" questions you should ask to determine if your company is positioned to: meet the quality demands of the next several years, do business globally, and build the bridge from the current (as-is) state to the future (to-be) state.

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